Running Dust as a service, AI Agents

Dust Agency Implementation, Building Multi-Agent Automation Services

Learn how to architect, deploy, and manage custom AI agent workflows for clients across support, sales, and operations. This course teaches agencies to build skill-based agents, orchestrate multi-agent handoffs, and deliver recurring automation services via Dust's shared workspaces and connector ecosystem.

Open the decision record for Dust

What does running Dust for clients commit you to?

Published figures for this service. Blank fields are not published.

Monthly tool cost
$199/mo for Dust Starter plan plus 20-30 hours of setup time
Time to first value
Medium setup complexity; first client deliverable within days
Payback
Break-even in Month 1 with first client at $997/mo (5x tool cost)
Guided implementation
16 hours

Is Dust worth running as a client service?

Dust offers a strong foundation for agencies to build recurring revenue through agent-as-a-service, but success requires technical competence and proactive client education.

An agency-fit judgement for reselling this service. It is separate from the tool description on the decision record.

Before you start

What has to be in place before the first client engagement.

Tools and subscriptions

  • Slack workspace for agent collaboration and notifications
  • CRM (e.g., Salesforce, HubSpot) for lead qualification workflows
  • Knowledge base documents (PDFs, Notion pages) for agent grounding
  • Google Drive or GitHub for data source integration demos
  • Dust account with Starter plan ($199/mo or higher)

People and inputs

  • 1-2 technical staff comfortable with APIs and agent configuration
  • 30 minutes daily for initial agent monitoring and iteration
  • Sample client data (e.g., 50 support tickets, 100 leads) for testing workflows

Included with the course

7 working documents for delivering this service.

  • Multi-Agent Workflow Design Worksheetworksheet
  • Dust Agent Skills and Knowledge Mapping Templatetemplate
  • Client Onboarding SOP for Slack and CRM Integrationsop
  • Pricing and Per-Seat Model Calculator for Resaleworksheet
  • Support Ticket Triage Agent Setup Guideguide
  • Lead Qualification Workflow Checklistchecklist
  • MCP Connector Implementation Playbookguide

Listed by name. These documents are not yet published as individual downloads.